You agree that:
MORISSET SERVICED APARTMENTS
APARTMENT POLICY & HOUSE RULES
The Apartment Policy and House Rules are part of our reservation agreement with you.
By making a booking to stay at our Apartments you are agreeing to the Apartment
Policy and House Rules below.
These Apartment Policy and House Rules are subject to change.
A bond of $100.00 per apartment is required to stay at Morisset Serviced Apartment.
The bond will be refunded within 7 days of check out if the apartment is left in good condition & guests have adhered to the Apartment policy & House Rules.
Guests not adhering to Apartment Policy & House Rules will be contacted regarding the balance of the bond.
All units are Non-Smoking. Smoking in a unit or on a balcony with the doors open may set off a smoke alarm.
We do not permit the smoking or burning of tobacco, e-cigarettes, vaping, cartridges containing the liquid of nicotine, vape pens, cigars, marijuana, illegal drugs, candle,
incense burning, or synthetic products inside any part of the Morisset Serviced Apartment building or Apartments.
If it is found that you have smoked in the room a minimum cleaning fee of $400.00 will be charged to you. The fee covers the cost of the removal of odour from carpets, bedding, furniture, and curtains.
Guests are urged to report any unusual odours or smoke to Morisset Serviced Apartment staff.
No shows will be charged the full room rate unless otherwise organised with the Apartment Manager.
BOOKINGS OF A SUSPICIOUS NATURE
Any bookings made by a guest, under a false name, false car registration, mobile number, address or email address will be contacted by management for verification. If a guest fails to provide said information the booking will be cancelled. Refer to the terms regarding refunds listed below. If a guest booking has been cancelled and the guest wishes to reinstate its booking and provide legitimate identification, call our office.
CREDIT CARD AUTHORISATION BY CORPORATE THIRD PARTIES
Please contact our office at least 24hrs prior to guest’s arrival to request a Credit Card Authorisation form via email at firstname.lastname@example.org
All rates are subject to change to meet the current market or at Owners discretion.
CORPORATE STAYS AND DISCOUNT 3-night minimum stay
Corporate discounts are available for corporate travel agency bookings made on behalf of corporate clients, or business staff booking on behalf of their employers. A legitimate business name & ABN must be provided at the time of booking, & the booking must be made directly with an MSA staff member to qualify for a corporate discount. The accommodation is held for the employee/s named at booking, not for employees family or friends. Guests wishing to have family or friends stay in accommodation are welcome to contact the office. Additional guests are charged at $30.00 per night using existing bedding and not exceeding maximum room capacity for the occupied apartment.
To find out if your client is eligible for a corporate discount, or make a corporate booking contact us at email@example.com.
RIGHTS TO REFUSE SERVICE
Morisset Serviced Apartments is privately owned and operated. A member of the Management Team and/or the Owner reserves the right to refuse service or accommodation to any guest or guest visitor for any reason that does not violate any State or Federal laws.
Morisset Serviced Apartments has a zero-tolerance policy. We may refuse service or accommodation or evict a guest, without refund who does not abide by the Morisset Serviced Apartments Policy and House Rules for,
1. Failure to pay for accommodation or incidentals bond
2. Under the influence of alcohol, illegal drugs, or other intoxicating substances that may cause disorderly behaviour which disturbs the peace, or causes others to feel unsafe.
3. Seeks to use the accommodation or property for unlawful purposes including illegal drug activity
4. Does not properly supervise child/children
5. Defaces or damages any internal or external part of the property
6. Threatens harm to others
7. Found with dangerous or hazardous explosives or toxic substances
8. Does not adhere to Morisset Serviced Apartments Policy and House Rules
9. Exceeds the maximum occupancy for the booked apartment
10. Does not register additional guests that stay in the Apartment
11. Does not scan the CovidPass located at the front of the apartment door.
Any damage or loss to our accommodation or equipment at Morisset Serviced Apartments for which you or your visitors are responsible and not billed at the time of your departure could be charged to the same credit card used to pay your account at the time of booking, or to the credit card used to pay the Bond, within 7 days of check out.
STATE OF APARTMENT AT CHECKOUT
Rooms left in an untidy or unacceptable state, or rooms that require more than a ‘normal clean’ will incur a cleaning fee of $36.00 per hour with a minimum charge of $36.00 weekdays or $57.00 weekends.
Our cleaners are not permitted to move furniture therefore, any rearranging of furniture during your stay will incur a $35 furniture moving fee. Any damages to the carpet made by guests dragging furniture throughout the apartment will also be assessed for repairs and billed to guests.
It is a condition of your occupancy that the owners of the premises
are not liable for damage or loss of property which the occupier or his guests may bring on the premises.
If you believe that you have left something inside the apartment please contact our office within 48hrs of stay.
UNCLAIMED ITEMS/NO CONTACT
Lost and found items are held for 14 days. If we are unable to contact you within the 14 days, the unclaimed items will be given away to a local organisation.
Room inventory is done by housekeeping post check out. Any missing items, breakages or damages due to reckless behaviour will be charged to the credit card on file. Contact our office to report any broken items.
If bookings are cancelled outside of 14 days a full refund will be provided. For Bookings cancelled within 14 days of your stay, NO refunds will be provided. A special request for refund can be made by providing an email with the reason for cancellation. Refund is available at Owners discretion.
If the booking is cancelled more than 96hrs before check-in, a full refund will be provided. For Bookings cancelled within 96hrs of your stay, NO refunds will be provided.
A special request for refund can be made by providing an email with the reason for cancellation. Refund is available at Owners discretion.
No functions or parties are to be held in rooms.
No visitors are allowed to stay in your room. Any extra people in the room, beyond what has been paid for in the initial booking, will incur a fee of $30.00 per person/per night.
Parties in common areas are strictly prohibited by law. Large groups/parties
participating in the drinking of alcohol in lobbies/foyers and other common areas are strictly prohibited. Please respect our residents and other guests.
Housekeeping is provided between the following hours;
Monday – Friday 9:30am – 2pm
Saturday – Sunday 9:30am – 12:30pm
For guests staying in accommodation for 5 nights or more.
Rooms with washing machine – linen and towel change every Monday or Friday
For guests staying in accommodation 3 nights or more
Towels will be changed upon request using the white form located in the apartment.
Rooms without washing machines – Linen will be changed every 5 nights. (service not provided on Saturday or Sunday)
Additional items such as toilet paper, face towel, floor mat, bath towels, tea towels, tea, sugar, coffee, hand soap, garbage bags can be ordered by filling out the white refill slip located on the dining table, and hanging on the hook located at the front of the apartment door by 10 am each morning.
Animals are generally not allowed.
A special request can be made to the Manager via email.
Service Dogs are welcome.
MAIL & POSTAL DELIVERY
The mailboxes on site are provided for the Property Owners, not the guests.
Delivery of any items must be delivered to Morisset Post Office located at Morisset Square.
1 car space is allocated per Apartment. Additional car spaces upon request at a charge of $15.00 per night, per additional car space. Underground parking is available at a cost of $25.00 per night and must be organised with MSA staff before arrival. The Owner reserves the right to have a vehicle towed if the vehicle is not registered at check-in, or left in the parking lot after check out.
Check-in from 2 pm. Early check-in may be available upon request. Subject to availability.
Check out time is 10 am. A later checkout time can be arranged subject to availability. A surcharge of $1.00 per minute, commencing at 10:10 am, will be applied for later checkout.
Morisset police station is located adjacent to the Morisset Serviced Apartment. Internal and external cameras are placed throughout the premises. Any loud noises or disturbances may result in eviction from premises as the Morisset Serviced Apartments has a zero-tolerance policy. Any noise complaints should be directed to the Duty Manager for prompt resolution.
ROOM KEYS & ACCESS CODE
Guests are given a personal access code at check-in or/and a key.
Access codes will be automatically changed on the day of check out at 10:15 am.
Where keys are provided, Keys must be left on the table in your room, or key box at checkout.
The cost of a lost key will be charged to guests within 7 days of check out.